Rikkinail Online Store Terms and Conditions

1. General information

The Rikki nail shop online store, trading as Rikkinail and available at rikkinail.com, is operated by Taras Tokaryk Rikki nail shop.

• Address: ul. Świętej Jadwigi 9, 50-266 Wrocław, Poland.
• Polish tax identification number (NIP): 8943201495.
• Phone: +48 794 623 343.
• Email: [email protected].

2. Orders, products and prices

The store sells products to retail customers online. Orders are accepted through rikkinail.com and by phone on +48 794 623 343.

All products offered are new, free from physical and legal defects, and have been lawfully placed on the Polish market.

All prices displayed on the website are gross prices and include VAT.

3. Delivery and shipping costs

Orders are delivered by courier companies or Poczta Polska. The buyer pays delivery charges according to the price list on the “Shipping and Payment” page and the terms of the “Free delivery from PLN 250” promotion.

If the parcel exceeds 41 × 38 × 64 cm, delivery will cost more. In this case, we will contact the buyer by phone to explain the additional charge.

4. Payment methods

• Cash on delivery: payment in cash to the courier when receiving the goods. In selected cases, the store may carry out additional order verification by phone.
• Bank transfer: payment through online banking or at a bank branch. Once the ordered goods have been reserved, the customer receives the bank account details by email. After the funds have been credited to the account, the order is sent to the warehouse for dispatch preparation.
• Online transfer via Przelewy24: available for all product categories.
• Visa or Mastercard: each card transaction is securely authorised. Once payment is confirmed, the order is sent to the warehouse for dispatch preparation.

Additional charges associated with individual payment methods are specified in the price list on the “Shipping and Payment” page.

5. Order processing times

Goods are dispatched on the first working day after the order is placed. Order fulfilment, including shipping, takes 2–5 days.

If fulfilment takes longer, we will contact the buyer to explain the delay and confirm whether they wish to proceed with the order.

The time until receipt of the parcel is the sum of the order processing time and the delivery time. For bank transfers, this period is extended by the time needed to process the transfer. For card payments, it is extended by the time needed for authorisation by the external payment provider.

• Poczta Polska: delivery usually takes 2–5 days.
• Courier company: delivery usually takes place on the next working day after dispatch from the warehouse.

6. Warranty and liability for products

Products are covered by a manufacturer’s, importer’s or seller’s warranty valid in Poland.

The store is liable for a product’s lack of conformity with the contract for 2 years from the date of purchase, under Article 10 of the Polish Act of 27 July 2002 on Specific Terms and Conditions of Consumer Sales.

The customer loses the rights provided by that Act if they fail to notify the store of the lack of conformity within 2 months of discovering it.

For sales that do not constitute consumer sales, the application of Articles 556–576 of the Polish Civil Code is excluded.

7. Complaints

Complaints should be sent to [email protected]. Include the order number, explain the reason for the complaint and state the remedy requested, such as repair or replacement.

A description of the product’s lack of conformity with the contract and the requested remedy should also accompany any product submitted for assessment.

The seller will assess the complaint without delay and no later than the deadline set by the Polish Consumer Rights Act. The complaint will be assessed within 5 working days.

The response will be sent to the email address from which the complaint was originally submitted.

8. Right of withdrawal

A consumer who has entered into a distance or off-premises contract may withdraw from it within 14 days without giving a reason and without incurring costs.

A withdrawal form or another clear statement of withdrawal may be sent to [email protected]. We will promptly acknowledge receipt on a durable medium, such as email.

9. Refunds following withdrawal

The seller will refund all payments received, including delivery costs, without delay and no later than 14 days after receiving the consumer’s statement of withdrawal.

The refund will use the same payment method used by the consumer unless the consumer expressly agrees to another method that does not incur additional costs.

If the seller has not offered to collect the goods, the seller may withhold the refund until the goods have been received or the consumer provides evidence of having sent them back, whichever occurs first.